Privacy Policy
Last updated: 01 July 2026
Business name: FevTastyTreat
Founder: Florence Ekeoba
Contact: 07851 338767
Email: [email protected]
1. Introduction
FevTastyTreat respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and your rights.
This policy applies when you use our website, contact us through WhatsApp, phone, Instagram, direct message, email, enquiry forms, or place an order with us.
2. Information We Collect
We may collect the following information:
Your name
Phone number
Email address
Delivery or event address
Event date and event details
Guest number
Order details
Allergy or dietary information you choose to provide
Payment confirmation details
Messages sent through WhatsApp, Instagram, email, or website forms
Photos, videos, reviews, or testimonials you choose to share
Website usage information, where cookies or analytics are used
We only collect information that helps us respond to enquiries, prepare quotes, manage bookings, deliver orders, improve our service, and communicate with customers.
3. How We Use Your Information
We may use your information to:
Respond to enquiries
Prepare quotes
Recommend suitable menu items or packages
Confirm bookings
Take deposits or payment confirmations
Deliver or set up orders
Contact you about your order
Manage allergy or dietary information
Provide customer support
Ask for feedback or reviews
Share agreed testimonials or customer content
Improve our website, services, menus, and customer experience
Send updates or offers, where you have agreed to receive them
4. Our Lawful Reasons for Using Your Information
We use your personal information where it is necessary to:
Respond to your enquiry or provide a quote
Prepare and fulfil your order
Communicate important booking details
Comply with legal or food safety responsibilities
Keep business records
Improve our customer service
Send marketing messages where you have consented or where it is allowed
You can opt out of marketing messages at any time.
5. Allergy and Dietary Information
If you provide allergy or dietary information, we use it only to help prepare and manage your order safely and accurately.
Please make sure allergy or dietary information is clear and provided before your order is confirmed.
6. Sharing Your Information
We do not sell your personal information.
We may share limited information only where needed, such as with:
Delivery drivers or couriers
Payment providers
Website hosting providers
Booking or enquiry tools
Accountants or professional advisers
Legal or regulatory authorities where required
Trusted suppliers or partners involved in your event, where necessary
We only share the information needed for the relevant purpose.
7. How Long We Keep Your Information
We keep customer information only for as long as needed for enquiries, bookings, customer service, legal, tax, accounting, and business record purposes.
General enquiry messages may be deleted when they are no longer needed.
Order records may be kept for business and accounting purposes.
Reviews, testimonials, and approved photos may be kept until you ask us to remove them, where possible.
8. How We Protect Your Information
We take reasonable steps to keep your personal information safe.
This may include password protection, secure devices, limited access to customer messages, careful handling of payment information, and deleting information when it is no longer needed.
Please remember that no online system, messaging platform, or website can be guaranteed to be completely secure.
9. Marketing Messages
We may contact you with offers, updates, availability, seasonal menus, or repeat-order reminders if you have ordered from us, enquired with us, or agreed to receive updates.
You can ask us to stop sending marketing messages at any time by replying STOP or contacting us directly.
10. Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors use the site and to improve the customer experience.
Cookies may help us understand page visits, enquiry clicks, and website performance.
You can adjust your browser settings to refuse or delete cookies.
11. Your Privacy Rights
Depending on the situation, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where consent is being used
Ask how your information is being used
Complain if you are unhappy with how your data is handled
The ICO explains that UK GDPR gives people rights including access, rectification, erasure, restriction, portability, and objection.
12. Photos, Videos and Reviews
If you send us photos, videos, reviews, or testimonials, we may ask for permission to use them on our website, social media, portfolio, or marketing materials.
You can ask us to remove your review, photo, or testimonial where reasonably possible.
13. Third-Party Links
Our website may include links to Instagram, WhatsApp, payment platforms, or other third-party websites.
We are not responsible for the privacy practices of those third-party platforms. Please check their privacy policies before using them.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
15. Contact Us
For privacy questions or requests, please contact:
FevTastyTreat
Phone/WhatsApp: +44 7851 338767
Instagram: @fevtastytreat
Email: [email protected]